

The Delivery Order will be also created automatically. The data entry will be integrated once you save the Return Order document.

IMG – Logistics General – Advance return Management.IMG – Sales and Distribution – Sales – Advanced Return Management.You also should make the prerequisite customizing in SAP Advanced Returns Management via: This tutorial is part of our SAP SD course. You should have basic understanding how to create order to cash process followed by complaint handling processing creation ( credit memo / debit memo / invoice correction request). This tutorial assumes you have familiarity with SAP terminologies especially with Sales and Distribution module. This tutorial will only address the customer return process. SAP Advance Returns Management has two types: customer and supplier return. SAP Advanced Returns Management integrates the whole process from creation of a return order, to inspection management, followed by creation of a credit memo. Also, if we face a complex situation which involves third-party supplier, the efficiency of the process will become an issue.

However, this is not sufficient because we can lose track in regards with the follow-up documents. We have learned that customer returns could be processed in SAP by creating separate documents (return order, return delivery, return stock, credit memo, etc.).
